Level 0 Bald Loading Characters Login Screen

[Justin]

Yes sir.

[Itchinose]

This happens when you’re not connected to a server, I assume your pc is connected to the internet?

[Justin]

Yeah lol.

We were unable to successfully authenticate your store account with our game servers. Please try closing and re-opening the program.

I’ve reopened like 10 times

[Itchinose]

Nooooooooooooo crap dude that’s a Riley thing I think.

[Justin]

Finally resolved after the 12th login.

Disregard

[Luvstosmooch]

Some of the tracking sites say that steam web api is down right now. Orbus uses this, so if steam is having some issues then I think it would affect Orbus in this way without actually being down.

Just a guess?

[NotScott]

Aaah. So I am re-installing my game for nothing right now Bc I got the same problem ATM.

[Luvstosmooch]

Yeah, luckily I remember this happening before. Seems like last time some requests are going through, but I’m pretty sure it’s the issue or something similar.

[Game_Master]

Looks like it was the Steam Web API like Luvstosmootch mentioned acting up and preventing logins. Hopefully it stays stable. For future reference if that happens again, you can check https://steamstat.us/ to see if that’s the case.

[Justin]

Still happening and I’m mid level 10 dungeon… Just dc’d during a boss and now I can’t login…

API is Normal on the page.

Edit: Got in after 5 game restarts.

[Luvstosmooch]

https://steamdown.net Is another site you can check. I’m guessing they monitor in different ways.

[SixtySix]

Happened to me too. There was a steam update and after the update I couldn’t login… I attempted about 5 times. After a computer restart it resolved the issue for me.

[Drobone]

Happening to myself as well. It’s been about 20 minutes or so, I am still having issues with logging in.

Update, I have restarted the game about ten times now, restarted steamvr, restarted steam, restarted the computer, and now reinstalled the game. No luck still.

Double Update: Maybe on the fifteenth restart, I finally got in. I will never shutdown orbus ever again.

[Vasilia_F]

i got that issue today

[NotScott]

Is anyone else still getting the level 0 login screen? I keep getting kicked back to login screen from the game and then I have the lvl 0 character in menu. Sometimes I can only fix it by restarting the game. Happens about every 20 minutes of being online for the past 3 days. Alternate connection doesn’t fix it.

[OndeTv]

Yep, getting it as well coupled with the disconnects.

[G_Alphabet]

Random disconnected by websocket errors

ohh, right, didn’t check that folder, I thought it’s going to be in the root folder of the game (which would make more sense to me) or if there was a specific folder called “logs” or something

[Crazie]

I get this too, especially after i desync.

[NotScott]

Yeah I have seen the post after commenting -_-. But this was the relevant thread and I am focusing the problem on the lvl 0 character at login screen. Not the disconnects that were always in the game one way or another (but now I actually get them 100x more, which is probably coupled with the lvl 0 character problem). Also @OndeTv did also mention the problem in one of his later posts in this thread

Lag, freezes, crashes and disconnects

@Riley_D Here’s yet another instance of suddenly getting desync and finally disconnection, then an uninitialized player. This time on default connection, having played around 30 miniutes with no issues prior to it: output_log.txt: https://files.fm/u/6setx3je Interesting excerpts from the log related to connection (i added some //comments in the snippet): CURRENT CLIENT LATENCY DIRECT: 55ms // 55-75ms seems to be my general latency this session ENET DISCONNECT! CONNECTION ERROR Connection clo…

I also have send the output log file to Riley multiple times. I advise anyone else to do so too if you want it fixed.

Edit: Also maybe the most important thing here is that the problem started when the “steam web api” went down around the time of the start of this thread.