Friend can't login to the game

Friend bought the game, he made an account on the website but when he tries to login to the game it gives him an invalid credentials.

He has tried:

-Resetting password via forgot password option on website
-Making a new account
-Tried simple character passwords

I’m trying to convince him not to return the game, is there anything we can do to help him out?

Hey there,

Can your friend send me his output log? It’s located at:

(Steam Library Folder)/steamapps/common/OrbusVR/vrclient_Data/output_log.txt

Have him email it to riley@orbusvr.com and I’ll take a look at what’s going on.

Thanks for the response, he’s emailing you now

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